1. Information We Collect
When you request a quote, book a shoot, or contact DCS, we may collect:
- Contact details : name, phone/WhatsApp number, email address and company or agency name.
- Property details relevant to the shoot : location, status and video type requested.
- Payment information, processed securely by our third-party payment providers; DCS does not store full card numbers on its own servers.
- Website usage data such as pages visited, device type and general location, collected automatically via cookies and analytics tools.
2. How We Use Your Information
We use the information collected to:
- Provide quotes, schedule shoots and deliver the services you've requested.
- Communicate with you about bookings, invoices and project status.
- Send occasional marketing updates, which you may opt out of at any time.
- Improve our website, packages and service quality.
- Showcase delivered work in our portfolio and marketing, unless you have requested otherwise in writing.
5. Data Retention
We retain client and project information for as long as necessary to fulfil the purposes described in this Policy, meet our contractual and accounting obligations and resolve any disputes. Raw footage and project files may be retained for a reasonable period after delivery for backup purposes before being archived or deleted.
6. Your Rights
You may request access to, correction of or deletion of the personal information we hold about you, subject to our legitimate business and legal record-keeping requirements. To make a request, contact us using the details in Section 10 below; we aim to respond within a reasonable timeframe.
7. Security
We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure and DCS cannot guarantee absolute security of information transmitted over the internet.
8. Children's Privacy
Our services are directed at businesses and adult professionals in the real estate industry and are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page indicates when the Policy was last revised. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.
10. Contact Us
For questions about this Privacy Policy or to exercise your rights over your information, please contact us at privacy@dcsrealestate.ae or via the contact details on our website.