Last Updated July 2026
Privacy Policy
DCS respects the privacy of our clients website visitors business partners and individuals who communicate with us.
This Privacy Policy explains how DCS may collect use store and protect personal information when you visit our website contact us request a quotation purchase our services or work with us on a project.
By using our website or providing information to DCS you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
We may collect information that you voluntarily provide when you contact DCS request information submit a form request a quotation purchase a service or communicate with our team.
This information may include:
- Your name
- Company name
- Email address
- Telephone number
- Country or location
- Business information
- Project requirements
- Advertising requirements
- Brand information
- Product information
- Property information
- Billing information
- Communication history
- Files and materials submitted for a project
- Any other information you choose to provide
We only request information that is reasonably relevant to providing our services managing our business or communicating with you.
2. Project Information
When working with DCS you may provide information and materials required for video production.
These materials may include:
- Brand assets
- Logos
- Product photographs
- Product videos
- Property photographs and videos
- Scripts
- Voice recordings
- Reference videos
- Marketing materials
- Campaign information
- Customer personas
- Advertising data
- Business information
- Creative briefs
- Other project related materials
DCS may use these materials to provide the services requested by the client.
3. How We Use Your Information
Information collected by DCS may be used to:
- Respond to enquiries
- Prepare quotations
- Understand project requirements
- Provide video production services
- Create advertising creatives
- Communicate about active projects
- Process payments and invoices
- Manage client relationships
- Provide customer support
- Improve our services
- Maintain business and project records
- Prevent misuse fraud or security issues
- Comply with applicable legal requirements
- Protect the rights and interests of DCS and our clients
We will not use personal information for purposes that are materially unrelated to the reason it was collected unless we have an appropriate legal basis or permission to do so.
4. Creative Production
Information and materials supplied by clients may be processed using the tools and services required to complete a project.
Depending on the service this may include video editing tools generative production tools voice generation services CGI production tools cloud storage platforms communication services and other professional production systems.
Only information reasonably required for the relevant production process should be used.
Clients should avoid sending unnecessary confidential or sensitive personal information as part of creative production materials.
5. Advertising Services
Where DCS provides advertising related services we may receive access to information required to manage or review advertising campaigns.
This may include campaign information audience information advertising performance information creative performance and account related information.
Where account access is required the client should provide only the level of access reasonably necessary for DCS to perform the agreed services.
Advertising platforms operate under their own privacy policies and terms.
DCS is not responsible for the independent privacy practices of third party advertising platforms.
6. Website Information
When you visit our website certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location
- Referral source
- Time spent on pages
- Website interactions
- Other technical usage information
This information may be used to understand website performance improve visitor experience maintain security and measure the effectiveness of our marketing activities.
Analytics
DCS may use analytics services to understand how visitors interact with our website.
Analytics information may help us understand traffic sources popular pages visitor behavior device usage and website performance.
This information is used to improve our website services and marketing decisions.
Advertising Technologies
DCS may use advertising and measurement technologies to understand the effectiveness of our marketing.
These technologies may include services provided by Meta and other advertising or analytics platforms.
Depending on your settings consent and applicable requirements these technologies may collect information about website visits interactions conversions and advertising activity.
Third party platforms process information according to their own privacy terms and policies.
International Data Processing
DCS works with international clients and may use technology providers service providers contractors or production partners located in different countries.
As a result information may be processed or stored outside the country where it was originally collected.
Where required by applicable law DCS will take appropriate measures when transferring or processing personal information internationally.
Payment Information
Payments may be processed through banks payment gateways or other payment service providers.
DCS may receive information relating to the payment such as transaction status payment amount invoice details and limited billing information.
Complete payment card information may be processed directly by the relevant payment provider rather than stored by DCS.
Payment providers operate according to their own security standards terms and privacy policies.
9. Data Security
DCS takes reasonable administrative technical and organizational measures to protect information against unauthorized access misuse alteration loss or disclosure.
However no internet transmission cloud service electronic communication or digital storage system can be guaranteed to be completely secure.
Clients should use appropriate security measures when sharing confidential information access credentials or sensitive project materials.
Access Credentials
Where a client provides DCS with access to an advertising account social media account cloud folder or other business platform we will use that access for the agreed business purpose.
Clients are encouraged to provide role based or partner access rather than sharing primary passwords whenever the relevant platform supports that option.
Clients remain responsible for managing their account ownership security settings and access permissions.
10. Data Retention
DCS may retain personal and project information for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on the nature of the project client relationship payment records legal obligations dispute requirements security needs and legitimate business record keeping.
Information that is no longer reasonably required may be deleted anonymized or securely archived where appropriate.
Project Files
DCS may retain project files and completed creative materials for a reasonable period after project completion for operational record keeping support portfolio management or related legitimate business purposes.
DCS does not guarantee permanent storage of client project files.
Clients should maintain their own copies of final delivered materials.
Portfolio Content
Where permitted under our agreement with the client DCS may display completed and publicly released creative work in our portfolio website social media showreels presentations case studies or promotional materials.
Where confidentiality or white label arrangements have been agreed in writing those arrangements will apply.
Confidential Information
DCS takes reasonable measures to protect confidential business and project information.
Information may be disclosed internally or to contractors and production partners where access is reasonably necessary to complete the client's project.
Clients should inform DCS before providing information that requires special confidentiality arrangements.
11. Your Privacy Rights
Depending on the laws applicable to you and the circumstances of the processing you may have rights relating to your personal information.
These may include rights to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Raise concerns about how information is being processed
Some rights may be subject to legal exceptions record keeping requirements contractual obligations or other lawful grounds for retaining information.
Requests may be submitted through the official DCS contact channels.
DCS may request reasonable information to verify the identity of the person making a privacy request before taking action.
Marketing Communications
Where permitted DCS may communicate with existing or prospective clients about relevant services projects updates or business opportunities.
Where consent is legally required for a particular marketing communication DCS will seek the appropriate permission.
Recipients may request to stop receiving direct marketing communications through the method provided in the relevant communication or by contacting DCS.
Operational messages relating to quotations payments active projects security or service delivery are not treated as promotional communications.
Children
DCS provides professional creative and advertising services primarily to businesses and adult clients.
Our services are not intentionally directed toward children.
We do not knowingly seek to collect personal information from children through our business enquiry process.
If we become aware that personal information relating to a child has been provided without appropriate authorization we may take reasonable steps to remove it where required.
Third Party Websites
Our website may contain links to external websites social media platforms advertising platforms or other third party services.
DCS does not control these external services and is not responsible for their privacy practices security or content.
Visitors should review the privacy policies of third party services before providing personal information to them.
12. Legal Disclosure
DCS may disclose information where reasonably necessary to comply with applicable law a lawful request court order regulatory requirement or legal process.
Information may also be disclosed where reasonably necessary to investigate fraud protect our rights maintain security or protect DCS clients users or other persons.
Business Changes
If DCS undergoes a restructuring merger acquisition sale transfer or similar business transaction information held by DCS may be transferred as part of that transaction where permitted by applicable law. Any information transferred will remain subject to applicable privacy and data protection requirements.
13. Changes to This Privacy Policy
DCS may update this Privacy Policy when our services technologies business practices or legal obligations change.
The latest version will be published on our website with the updated date.
We encourage visitors and clients to review this page periodically.
14. Governing Requirements
DCS intends to handle personal information in accordance with applicable privacy and data protection requirements including requirements applicable to our operations in the United Arab Emirates.
Additional privacy rights or requirements may apply depending on the location of a client or website visitor.
Where applicable law provides rights that cannot be limited by this Privacy Policy those rights will continue to apply.
15. Contact DCS
If you have questions about this Privacy Policy or wish to make a request concerning your personal information please contact DCS through the official contact details available on our website.