Service Agreement

1. Scope of Engagement

This Agreement is made between DCS ("DCS", "Service Provider") and the Client named on the applicable proposal, invoice or order form ("Client"), together the "Parties". This Agreement governs recurring or project-based engagements such as Agency Retainer or Developer/Off-Plan packages, and operates alongside DCS's general Terms & Conditions not in replacement of the DCS's general Terms & Conditions. In the event of a conflict between the two, this Agreement takes precedence for matters it expressly addresses.

2. Term & Renewal

Unless otherwise stated in the Client's proposal, this Agreement commences on the date of the Client's first payment and continues on a month-to-month basis, automatically renewing each billing cycle unless either Party provides at least 7 days' written notice prior to the renewal date. Project-based engagements (e.g. a single developer campaign) terminate upon final delivery and acceptance of all agreed deliverables.

3. Fees & Invoicing

Fees are as set out in the Client's proposal or package selection, quoted in AED. Retainer fees are invoiced monthly in advance; project fees are invoiced per the schedule agreed at booking. DCS reserves the right to pause deliverables and scheduling for any month in which payment is overdue by more than 5 business days.

4. Client Obligations

• Provide timely access to properties, listings or CGI briefs required to fulfil each month's or project's deliverables;
• Review and provide feedback on delivered drafts within 5 business days; content not reviewed within this window will be deemed approved for the purpose of revision-count tracking;
• Ensure any staff, agents or property owners featured in UGC content have consented to appear on camera; and
• Promptly notify DCS of any change in point of contact, billing details or scope requirements.

5. Ownership & Licensing

As set out in our Terms & Conditions, DCS retains ownership of raw footage and project files; Client receives a licence to use final delivered assets for their own marketing upon payment in full for the relevant period or project. DCS retains the right to feature delivered work in its own portfolio unless the Client opts out in writing.

6. Confidentiality

Each Party agrees to keep confidential any non-public business, pricing or listing information shared in the course of this engagement and not to disclose it to third parties, except where required by law or with the other Party's written consent. This obligation survives termination of this Agreement.

7. Non-Solicitation

During the term of this Agreement and for 6 months after its termination, Client agrees not to directly engage, hire or contract any DCS crew member, editor or freelancer introduced through this engagement, without DCS's prior written consent.

8. Warranties & Disclaimers

DCS warrants that services will be performed with reasonable skill and care consistent with industry standards. Except as expressly stated, DCS makes no other warranties, including any warranty regarding marketing performance, lead volume or sales outcomes resulting from delivered content, as set out in our Terms & Conditions.

9. Indemnification

Client agrees to indemnify and hold DCS harmless against any claims, damages or losses arising from: (a) Client's lack of authority to grant access to a property or feature individuals in content; (b) inaccurate information provided by Client regarding a listing or off-plan project; or (c) third-party material (music, branding, logos) supplied by Client for use in delivered content.

10. Termination

Either Party may terminate this Agreement in accordance with the notice period in Section 2. DCS may terminate immediately for non-payment, misuse of delivered content beyond the granted licence or abusive conduct toward its crew or staff. Amounts already earned for work performed up to the date of termination remain payable and non-refundable, consistent with our Refund & Cancellation Policy.

11. Entire Agreement & Governing Law

This Agreement, together with DCS's Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy, constitutes the entire agreement between the Parties regarding its subject matter, superseding any prior discussions. This Agreement is governed by the laws of the United Arab Emirates, with disputes subject to arbitration seated in Dubai, as described in our Terms & Conditions. Amendments to this Agreement must be made in writing and agreed by both Parties.

12. Signatures

By signing below, or by making payment following receipt of a proposal referencing this Agreement, both Parties acknowledge and accept the terms set out above.