1. Booking Deposits
Once a shoot date is confirmed and a crew is allocated, any deposit paid to secure that booking is non-refundable. This reflects the crew time, equipment and scheduling capacity reserved exclusively for your project from the point of confirmation.
2. Cancellation by Client
- More than 72 hours before the shoot: the deposit is retained and any additional amount paid beyond the deposit will be refunded or held as credit toward a future booking, at the Client's choice.
- Within 72 hours of the shoot: no refund will be issued, as crew and equipment have already been allocated and cannot typically be reassigned on short notice.
- Rescheduling in lieu of cancellation is generally preferred and offered free of charge for the first request, subject to crew availability; subsequent reschedule requests may incur a rebooking fee.
3. Cancellation by DCS
If DCS must cancel or postpone a confirmed shoot due to weather, safety, drone airspace restrictions, or other circumstances outside our control, we will reschedule at the earliest available opportunity at no additional cost. A full refund will only be issued where DCS is unable to deliver the booked service at all and no alternative date can be agreed with the Client within a reasonable timeframe.
4. No-Show & Access Issues
If our crew arrives at the confirmed shoot time and is unable to access the property or the property is not ready for filming as agreed, this is treated as a late cancellation under Section 2 above. The full package fee remains payable and a new booking with a new deposit will be required to reschedule.
5. Dissatisfaction with Delivery
We want every Client to be happy with their delivered content. If you are not satisfied with the initial edit, please use the revision rounds included in your package (see our Terms & Conditions) — this is the primary route for addressing creative or technical concerns.
Refunds for dissatisfaction after final files have been delivered and revisions exhausted are considered on a case-by-case basis, at DCS's sole discretion and are not guaranteed. Refunds will not be issued on the basis of marketing performance, as outcomes such as inquiries or sale speed depend on many factors beyond the video itself.
6. Retainer / Monthly Plan Cancellations
Agency Retainer and other monthly plans may be cancelled at any time, effective from the start of the next billing cycle. We do not provide partial-month refunds for time remaining in a current billing period, as crew capacity and editing resources for that month have already been allocated.
7. Refund Processing
Where a refund is approved under this Policy, it will be issued to the original payment method within 7–14 business days. Processing times beyond this may occur due to your bank or payment provider and are outside DCS's control.
8. Contact Us
For cancellation requests or refund queries, please contact us as early as possible via WhatsApp or email at billing@dcsrealestate.ae so we can assist quickly.