Terms & Conditions

1. Our Services

DCS is a creative video studio serving businesses brands agencies and international clients.

Our services may include:

• AI video ads
• CGI video ads
• UGC video ads
• Real estate videos
• Product videos
• Product branding videos
• Social media video ads
• Performance ad creatives
• Short form promotional videos
• Creative concepts and scripts
• Video editing and post production
• AI generated visuals
• AI voice and character based videos
• Campaign creative production
• Other related video production services

The exact scope of each project will be based on the quotation package invoice proposal or written agreement accepted by the client.

2. Project Confirmation

A project is confirmed when the client accepts the project scope and completes the required payment.

Once production has started the client cannot change the complete direction of the project without additional charges.

Any work requested outside the original project scope may be quoted separately.

3. Client Requirements

The client must provide all information required to complete the project.

This may include brand guidelines logos product images property details offers prices scripts references footage product information and campaign requirements.

The client is responsible for ensuring that all information provided to DCS is correct and legally permitted for commercial use.

DCS may rely on information supplied by the client when creating advertising content.

4. AI Video Production

DCS uses modern production methods that may include artificial intelligence generated visuals characters voices environments animations and other digitally created elements.

The client understands that generative production can produce minor variations between scenes characters objects movements lighting and other visual details.

DCS will make reasonable efforts to maintain visual quality and consistency according to the agreed creative direction.

Minor characteristics that are inherent to generative production will not by themselves be considered a failure to deliver the service.

5. CGI Video Production

CGI videos are creative digital representations produced for advertising and promotional purposes.

Visual elements such as lighting materials reflections environments movement product appearance and scale may be enhanced for creative presentation.

Where exact technical representation is required the client must provide the necessary specifications before production begins.

DCS is not responsible for inaccurate product property or technical information supplied by the client.

6. UGC Video Production

UGC content may involve creators presenters actors voice artists or digitally created presenters.

Where a particular creator is selected DCS will make reasonable efforts to complete the project using that creator.

If a creator becomes unavailable DCS may recommend a suitable replacement.

Creator usage rights may be limited according to the agreed duration territory advertising platform or campaign.

Unlimited usage rights are included only when expressly confirmed in writing.

7. Real Estate Videos

Clients ordering real estate videos must provide accurate information about the property or development.

This includes property features prices location amenities availability completion dates developer information investment information and promotional offers.

DCS creates the advertising material based on information provided or approved by the client.

The client is responsible for reviewing all property information before approving the final video.

DCS is not responsible for changes to property prices availability project specifications or developer information after the content has been approved.

8. Product Videos

The client is responsible for providing accurate product details features benefits prices offers and other claims used in advertising.

DCS may improve the visual presentation of a product for creative purposes.

Creative presentation does not represent a guarantee regarding the physical appearance functionality or performance of the actual product.

9. Advertising Creatives

DCS creates videos designed for use on advertising and social media platforms including Meta platforms.

Creative strategy may be based on audience behavior advertising formats current creative practices previous campaign information and information supplied by the client.

DCS does not guarantee that any individual video will achieve a particular advertising result.

Advertising Results

Advertising performance depends on many factors beyond the production of the video.

These may include the product offer pricing audience competition advertising budget website experience sales process market demand account history campaign structure and advertising platform decisions.

DCS does not guarantee a specific number of sales leads enquiries customers bookings views conversions or revenue.

DCS also does not guarantee a specific return on advertising spend.

Any expected performance forecast example target or previous result shared by DCS is provided for reference and does not represent a guarantee of future results.

10. Meta Advertising

Where DCS also provides Meta advertising management the client understands that Meta operates independently from DCS.

Meta may approve reject restrict pause or disable advertisements campaigns pages business accounts or advertising accounts according to its own policies and systems.

DCS cannot guarantee advertisement approval or uninterrupted account access.

DCS is not responsible for restrictions suspensions algorithm changes platform outages policy changes or other actions taken directly by Meta.

DCS may assist with reasonable campaign adjustments where such assistance is included in the client's service.

Advertising Spend

Advertising spend is separate from video production and service fees unless specifically stated otherwise.

The client is responsible for the advertising budget paid to Meta or any other advertising platform.

DCS service fees do not include advertising platform charges unless clearly mentioned in the accepted quotation or agreement.

Creative Approval

The client must review the video before final approval.

Approval may be provided through WhatsApp email or another agreed communication channel.

Once the client approves a video DCS may consider the creative production complete.

The client is responsible for checking names prices offers spelling contact details product information property information and other commercial details before approval.

Changes requested after final approval may require an additional fee.

11. Revisions & Delivery

Every project includes only the revisions stated in the selected package quotation or agreement.

A revision means a reasonable modification to the existing creative based on the original approved brief.

Changing the complete concept script visual direction product campaign objective or creative style after production has started may be considered new work.

Additional work may require additional payment.

Delivery Time

Delivery times depend on the complexity of the project and the client's response time.

Any estimated delivery date assumes that the client provides information feedback and approvals on time.

Delays caused by late feedback missing materials changes in requirements creator availability or third party services may extend the delivery timeline.

DCS will make reasonable efforts to deliver projects within the agreed timeframe.

12. Payments

Payment requirements will be stated in the quotation invoice package or service agreement.

Production may begin only after the required payment has been received.

Where a project requires payment in stages the client must complete each payment according to the agreed schedule.

DCS may pause production or withhold final deliverables when an amount remains unpaid.

Project Cancellation

Once creative planning scripting generation production editing creator booking or other project work has started costs may already have been incurred.

If the client cancels the project after work has started DCS may charge for work already completed and costs already committed.

Any refund request will be handled according to the DCS Refund Policy and applicable law.

13. Intellectual Property

Final approved videos are provided with the usage rights agreed for the project after full payment has been received.

DCS retains ownership of its production methods workflows internal systems templates prompts working files unused concepts creative processes and other internal production resources.

Editable files raw project files unused generations and production source files are not included unless specifically agreed in writing.

Third party assets remain subject to the licence conditions of their respective owners.

Usage Rights

The client may use final paid deliverables according to the usage rights included in the project.

Some projects may contain licensed music footage creators voices fonts or other third party materials with specific usage restrictions.

The client must comply with those restrictions.

The client may not resell individual production assets or represent DCS internal production resources as its own where those resources have not been transferred to the client.

Portfolio Usage

Unless confidentiality has been agreed before production DCS may display completed and publicly released work as part of its portfolio.

This may include the DCS website social media presentations showreels case studies and promotional materials.

Clients requiring confidential or white label production should inform DCS before the project begins.

Client Supplied Materials

The client confirms that it has the necessary rights and permissions for logos images videos music trademarks products people property information and other materials supplied to DCS.

DCS is not responsible for intellectual property disputes arising directly from unauthorized materials supplied or specifically requested by the client.

Content & Advertising Claims

The client is responsible for the accuracy and legality of claims relating to its business products properties services prices promotions testimonials and offers.

DCS may refuse content that appears unlawful fraudulent misleading harmful or inconsistent with applicable advertising platform requirements.

Third Party Platforms

DCS may use external production software advertising platforms creator networks stock libraries voice services and other professional tools when producing client work.

These services operate independently from DCS.

Technical interruptions policy changes availability issues or service restrictions affecting third party platforms may occasionally affect production or campaign delivery.

Confidentiality

DCS will take reasonable care when handling confidential project information provided by the client.

Project information may be shared with team members contractors creators or production partners when reasonably necessary to complete the work.

Clients requiring additional confidentiality arrangements should request a separate confidentiality agreement before providing sensitive information.

14. Limitation of Liability

To the maximum extent permitted by applicable law DCS will not be responsible for indirect or consequential business losses resulting from advertising performance platform decisions market conditions or circumstances outside the reasonable control of DCS.

This may include lost revenue lost opportunities lost customers expected profits or expected advertising results.

Nothing in these Terms excludes or limits any obligation or liability that cannot legally be excluded or limited.

Client Responsibility

The client remains responsible for the final commercial use of approved advertising content.

The client must ensure that its products services offers and advertising claims comply with the laws and regulations of every market where the advertisements are published.

DCS may refuse or discontinue work that creates unreasonable legal intellectual property financial or reputational risk.

Force Majeure

DCS will not be responsible for delays caused by events outside its reasonable control.

These may include platform outages service interruptions internet failures government restrictions international disruptions or failures involving essential third party production services.

DCS will make reasonable efforts to continue the project when normal operations become possible.

Electronic Communication

Project approvals confirmations and other communications may take place electronically.

Email WhatsApp invoices payment confirmations and other agreed digital communications may form part of the project record.

Changes to These Terms

DCS may update these Terms and Conditions when required to reflect changes in services operations technology or applicable requirements.

The latest version will be available on the DCS website.

15. Governing Law

Unless a separate written agreement provides otherwise these Terms are governed by the applicable laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

Any dispute will be handled by the competent courts or authorities having jurisdiction in Dubai unless applicable law requires otherwise.

Agreement

By placing an order making payment approving a quotation or requesting DCS to begin production the client confirms acceptance of these Terms and Conditions together with the applicable quotation invoice service agreement Privacy Policy and Refund Policy.

Where a separately signed service agreement contains different terms the signed service agreement will apply to the extent of that difference.

16. Contact DCS

For questions regarding these Terms and Conditions please contact DCS through the official contact details available on our website.